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Posted by * on February 11, 2008, 1:39 pm
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> Just had the worst customer service I can remember in my entire life. At
a
> Dollar Tree, in Victor NY. I've had good service there in the past, which
is
> why this is so exceptional. The clerk, a teen boy, with the name tag
> "CAMERON" asked if I was finished so he could cash me ot. Needed to get
his
> drawer open so he could give the other lady her change. I said I wasn't
> sure, but what the heck. Cash me out.
>
> He explained that I could continue shopping. He'd done this before, that
> some customers buy one item, and then go back to shopping. So I told him,
I
> was finished enough, and he should cash me out. Over a period of 3 to 5
> minutes, I told him four times to go ahead and cash me out. Or was it
five.
> He kept talking and talking, until finally I used my best drill sargeant
> voice and ordered him to cash me out.
>
> He kept talking. It became clear that he was abusing his power, and just
> dangling me on a string. I stormed out of the store. I went home, got the
> number, and called the store manager, and give him a detailed account.
Al,
> the manager, sounds like he's not from NY. Very friendly fellow.
Including
> reccomend that the boy should be fired immediately. Al says he'll get to
the
> bottom of this. But he can't fire the kid after nine months of no
> complaints. He could if it were something really serious. I explained
that
> mistreating customers lost him a sale, and may have lost him a customer.
I
> left him my name and home phone number, if he needed further testimony.
>
> And then I called national, left a message with them, got their voice
mail.
> Same reccomendation. If you've ever been in the Victor Dollar Tree, and
had
> bad customer service by a dark haired teenager named Cameron, please
> imediately telephone the store, and tell Al about it. (585) 223-6050.
> --
> Christopher A. Young
> Learn more about Jesus
> www.lds.org
> .
So, you went to McDonald's and expected to be treated like you were at Mama
Leone's.
Getting the kid fired from a minimum-wage job may make YOU feel as though
you are wielding "The Power of the Consumer", but the truth is that it
won't amount to a flyspeck in the universe.
That kid will eventually no longer work there only to be replaced by
another similar lackey.
The best way to deal with the dollar stores that have been proven to be
profiting from the sale of unsafe Chinese products to an unsuspecting
American public is NOT walking out......
It is NOT walking IN in the first place!
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