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Posted by Jim Chandler on June 25, 2008, 11:29 am
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After reading the post by Steve L. I wrote McMaster asking why they
wouldn't sell to individuals overseas. This is what I received from them:
> McMaster-Carr only accepts overseas orders from a few long-established
customers. We do not sell to private individuals outside of the United States.
>
>
>
> Donna
They don't seem to want to explain their position, just "That's the way
it is, live with it". I guess they have plenty of customers here so
they don't have to worry about it.
Jim
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Posted by Steve Lusardi on June 25, 2008, 3:22 pm
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Jim,
After I sent my email explaining my disappointment. Please see their reply
below. It is very clear there are no restrictions on nuts and bolts and
common hardware items. They clearly have enough customers and consider their
market position impervious to public opinion. I find this extraordinary
considering the amount of business this company has done with the GSA for so
many years. I am angry over this and every other American that supports our
forces should also feel the same level of outrage. I have no idea what could
be done about this, except inform the public. I am not and never have been a
protester, so I have no idea what else to do, but their position, in view of
all the business given to them by our government, should have an associated
cost.
Steve,
We apologize for any inconvenience our policy may cause you. The United
States government regulates the documentation required for material shipped
outside the US and also controls what material companies are allowed to
export. This is a serious responsibility for any exporter, and we have
chosen to minimize the risks involved in these transactions. We are unable
to ship to private individuals overseas using the APO system. If this is a
military requisition, we must receive the order through proper military
channels.
Valerie
> After reading the post by Steve L. I wrote McMaster asking why they
> wouldn't sell to individuals overseas. This is what I received from them:
>
>
>> McMaster-Carr only accepts overseas orders from a few long-established
>> customers. We do not sell to private individuals outside of the United
>> States.
>>
>> Donna
>
>
> They don't seem to want to explain their position, just "That's the way it
> is, live with it". I guess they have plenty of customers here so they
> don't have to worry about it.
>
> Jim
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Posted by Jim Stewart on June 25, 2008, 4:23 pm
Please log in for more thread options Steve Lusardi wrote:
> Jim,
> After I sent my email explaining my disappointment. Please see their reply
> below. It is very clear there are no restrictions on nuts and bolts and
> common hardware items. They clearly have enough customers and consider their
> market position impervious to public opinion. I find this extraordinary
> considering the amount of business this company has done with the GSA for so
> many years. I am angry over this and every other American that supports our
> forces should also feel the same level of outrage. I have no idea what could
> be done about this, except inform the public. I am not and never have been a
> protester, so I have no idea what else to do, but their position, in view of
> all the business given to them by our government, should have an associated
> cost.
>
> Steve,
>
> We apologize for any inconvenience our policy may cause you. The United
> States government regulates the documentation required for material shipped
> outside the US and also controls what material companies are allowed to
> export. This is a serious responsibility for any exporter, and we have
> chosen to minimize the risks involved in these transactions. We are unable
> to ship to private individuals overseas using the APO system. If this is a
> military requisition, we must receive the order through proper military
> channels.
Which means "we can't be bothered" or "we can't trust
our employees to do it right".
My little company ships about 40% of our production
overseas. There's nothing excessively difficult or
risky about it.
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Posted by Ignoramus27719 on June 25, 2008, 4:36 pm
Please log in for more thread options I never ship anything overseas. (ebay context here)
Any foreign transaction, even if it ends with a payment, which is not
a given, was a headache that definitely was not worthwhile.
I cannot think of any past overseas transaction that I did not regret.
Therefore I say "No Foreign Bidders. No Exceptions".
I would not want to subsidize McMaster Carr's time spent filling out
customs forms and followup phone calls, etc.
Personally I do ship to APO, just out of respect for military, but I
understand why McMaster does not do it, then need to make money and
not piss around with mountains of forms.
i
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Posted by Spehro Pefhany on June 25, 2008, 4:47 pm
Please log in for more thread options On Wed, 25 Jun 2008 15:36:04 -0500, Ignoramus27719
>I never ship anything overseas. (ebay context here)
>
>Any foreign transaction, even if it ends with a payment, which is not
>a given, was a headache that definitely was not worthwhile.
>
>I cannot think of any past overseas transaction that I did not regret.
>
>Therefore I say "No Foreign Bidders. No Exceptions".
>
>I would not want to subsidize McMaster Carr's time spent filling out
>customs forms and followup phone calls, etc.
>
>Personally I do ship to APO, just out of respect for military, but I
>understand why McMaster does not do it, then need to make money and
>not piss around with mountains of forms.
>
>i
McMaster ships literally tons of stuff overseas and have a compliance
department just for that.
They just do not want the hassle of any *new* non-US customers
(especially small ones), and no non-US individuals. They have all the
overseas customers they need (big overseas companies, foreign
universities etc. etc.).
Best regards,
Spehro Pefhany
--
"it's the network..." "The Journey is the reward"
speff@interlog.com Info for manufacturers: http://www.trexon.com
Embedded software/hardware/analog Info for designers: http://www.speff.com
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