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Model Engineering in UK - Model engineering, metal crafts in UK
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Posted by Tim Leech on February 13, 2008, 3:22 am
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>Date: Sat, 08 Dec 2007 13:03:15 +0000
>Local: Sat 8 Dec 2007 13:03
>Subject: ER40 backplate mounted chuck
>Reply to author | Forward | Print | Individual message | Show original | Report
this message | Find messages by this author
>No connection in any way whatsoever to the company, but I just noticed
>on the back of this month's rag that Chester are doing a 5" ER40
>backplate-mounted chuck, including nut and spanner for 28 quid
>including postage & VAT.
>
>It is on their website, but differently-priced and deeply hidden (have
>to search for ER40).
>
>May be of some use to someone...
I rang Chesters about these in January, was told that all their sales
people were away because of the Ally Pally show. I was promised that
someone would ring me back, I'm still waiting..........
Feb 8th I rang them again, and specifically checked what price, as it
was a while since the ad had appeared, I was told £28 for the 125mm &
£26 for the 100mm dia., inclusive.
I decided I would go rash and get one of each, as I've got a couple of
sets of S/H collets, one chuck to mount on a rotary table & the other
on a camlock backplate for the lathe.
They arrived last Friday, look fine apart from the crummy hook-type
spanner, no complaints for the money.
I opened the invoice this morning, was horrified to find they've
charged me £39 + VAT each, total £91.65 which is a difference of
£37.65 more than I was expecting.
Rang their sales dept., the guy I spoke to was perfectly friendly,
accepted without a murmur that there had been a mixup, and offered me
a credit note for the difference. I've never bought from Chesters
before and may not want to again for years, so I held out for a refund
to my card. He tried to tell me that they couldn't do that, but
eventually passed me to someone senior who was most unfriendly,
refused to accept my version of events ("I'm not calling you a liar
but......") and eventually offered me, as what he portrayed as a huge
concession, the same credit note which I'd been offered with no
argument 10 minutes earlier. he even told me that the other guy had no
authority to have offered me that credit! He refused point blank to
make a refund, and when I said that I would rather return the goods
than pay £39 + VAT each, I was welcome to pack them up & send them (at
my expense, of course) but there would be a 10% restocking charge.
He was not in any way prepared to concede that Chesters might have got
it wrong, and the offer of a credit note was purely a gesture of
goodwill. They have taken my money without my authority, and refuse to
return it without strings which mean they retain a percentage.
I've spoken to the card co., & unfortunately they say they can't do
anything because there's nothing in writing. Any suggestions?
OK, it's not megabucks, but it's made me extremely angry, especially
the attitude of the senior sales guy. I got the impression that he is
well practiced in dealing with unhappy customers.
Rant over, but the lesson apart from choosing who you do business
with, is that if buying over the phone by credit card make sure you
are told what the exact amount is which will be charged to your card,
and you take the name of the sales person to whom you've spoken, maybe
get his mother's maiden name while you're at it <g>. As much detail as
you can. There still would be no guarantee, but it would be a start.
It's apparent that the guy who took the order didn't process the card,
he must have handed the details over for someone else to deal with and
they just charged out at current list price.
Tim
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Posted by Mark Rand on February 13, 2008, 4:08 am
Please log in for more thread options
wrote:
>
>I rang Chesters about these in January, was told that all their sales
>people were away because of the Ally Pally show. I was promised that
>someone would ring me back, I'm still waiting..........
>
>Feb 8th I rang them again, and specifically checked what price, as it
>was a while since the ad had appeared, I was told £28 for the 125mm &
>£26 for the 100mm dia., inclusive.
>I decided I would go rash and get one of each, as I've got a couple of
>sets of S/H collets, one chuck to mount on a rotary table & the other
>on a camlock backplate for the lathe.
>They arrived last Friday, look fine apart from the crummy hook-type
>spanner, no complaints for the money.
>I opened the invoice this morning, was horrified to find they've
>charged me £39 + VAT each, total £91.65 which is a difference of
>£37.65 more than I was expecting.
>Rang their sales dept., the guy I spoke to was perfectly friendly,
>accepted without a murmur that there had been a mixup, and offered me
>a credit note for the difference. I've never bought from Chesters
>before and may not want to again for years, so I held out for a refund
>to my card. He tried to tell me that they couldn't do that, but
>eventually passed me to someone senior who was most unfriendly,
>refused to accept my version of events ("I'm not calling you a liar
>but......") and eventually offered me, as what he portrayed as a huge
>concession, the same credit note which I'd been offered with no
>argument 10 minutes earlier. he even told me that the other guy had no
>authority to have offered me that credit! He refused point blank to
>make a refund, and when I said that I would rather return the goods
>than pay £39 + VAT each, I was welcome to pack them up & send them (at
>my expense, of course) but there would be a 10% restocking charge.
>He was not in any way prepared to concede that Chesters might have got
>it wrong, and the offer of a credit note was purely a gesture of
>goodwill. They have taken my money without my authority, and refuse to
>return it without strings which mean they retain a percentage.
I would suggest that since the price charged was not the price you confirmed
(do you still have a copy of the original advert?), then you are entitled to
reject the contract under the distance selling regulations on the grounds that
they changed the price. and that they are required by those regulations to pay
the return shipping and refund you. You need to reject the goods by snail mail
or email within seven _working_ days of the day after delivery.
This isn't a change of mind, that would require you to pay the return shipping
if the goods were rejected. The goods are also not customised or made to your
order, so they cannot charge a re-stocking fee even if you had changed your
mind. In so much as their contract contradicts this, it's against the law!
You may need to talk to the trading standards office at which ever town they
shipped the items from to get some leverage.
This was a retail/private sale and not a business sale wasn't it?
http://www.kaltons.co.uk/articles/102.cfm
PS
IANAL :-)
Mark Rand
RTFM
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Posted by Charles Ping on February 13, 2008, 4:19 am
Please log in for more thread options On Wed, 13 Feb 2008 09:08:22 +0000, Mark Rand
>wrote:
>
>
>>
>>I rang Chesters about these in January, was told that all their sales
>>people were away because of the Ally Pally show. I was promised that
>>someone would ring me back, I'm still waiting..........
>>
>>Feb 8th I rang them again, and specifically checked what price, as it
>>was a while since the ad had appeared, I was told £28 for the 125mm &
>>£26 for the 100mm dia., inclusive.
>>I decided I would go rash and get one of each, as I've got a couple of
>>sets of S/H collets, one chuck to mount on a rotary table & the other
>>on a camlock backplate for the lathe.
>>They arrived last Friday, look fine apart from the crummy hook-type
>>spanner, no complaints for the money.
>>I opened the invoice this morning, was horrified to find they've
>>charged me £39 + VAT each, total £91.65 which is a difference of
>>£37.65 more than I was expecting.
>>Rang their sales dept., the guy I spoke to was perfectly friendly,
>>accepted without a murmur that there had been a mixup, and offered me
>>a credit note for the difference. I've never bought from Chesters
>>before and may not want to again for years, so I held out for a refund
>>to my card. He tried to tell me that they couldn't do that, but
>>eventually passed me to someone senior who was most unfriendly,
>>refused to accept my version of events ("I'm not calling you a liar
>>but......") and eventually offered me, as what he portrayed as a huge
>>concession, the same credit note which I'd been offered with no
>>argument 10 minutes earlier. he even told me that the other guy had no
>>authority to have offered me that credit! He refused point blank to
>>make a refund, and when I said that I would rather return the goods
>>than pay £39 + VAT each, I was welcome to pack them up & send them (at
>>my expense, of course) but there would be a 10% restocking charge.
>>He was not in any way prepared to concede that Chesters might have got
>>it wrong, and the offer of a credit note was purely a gesture of
>>goodwill. They have taken my money without my authority, and refuse to
>>return it without strings which mean they retain a percentage.
>
>
>I would suggest that since the price charged was not the price you confirmed
>(do you still have a copy of the original advert?), then you are entitled to
>reject the contract under the distance selling regulations on the grounds that
>they changed the price. and that they are required by those regulations to pay
>the return shipping and refund you. You need to reject the goods by snail mail
>or email within seven _working_ days of the day after delivery.
>
>This isn't a change of mind, that would require you to pay the return shipping
>if the goods were rejected. The goods are also not customised or made to your
>order, so they cannot charge a re-stocking fee even if you had changed your
>mind. In so much as their contract contradicts this, it's against the law!
>
>You may need to talk to the trading standards office at which ever town they
>shipped the items from to get some leverage.
>
>This was a retail/private sale and not a business sale wasn't it?
>
>
>http://www.kaltons.co.uk/articles/102.cfm
>
>
>
>PS
>IANAL :-)
>
>
>Mark Rand
>RTFM
>
>
>
>
Spot on Mark.
Always better to order without being in the shop. Your rights are much
better. Even the most Euro-sceptic can thank the EU for that piece of
law.
Charles
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Posted by Tim Leech on February 13, 2008, 12:11 pm
Please log in for more thread options On Wed, 13 Feb 2008 09:08:22 +0000, Mark Rand
>
>
>I would suggest that since the price charged was not the price you confirmed
>(do you still have a copy of the original advert?), then you are entitled to
>reject the contract under the distance selling regulations on the grounds that
>they changed the price. and that they are required by those regulations to pay
>the return shipping and refund you. You need to reject the goods by snail mail
>or email within seven _working_ days of the day after delivery.
>
>This isn't a change of mind, that would require you to pay the return shipping
>if the goods were rejected. The goods are also not customised or made to your
>order, so they cannot charge a re-stocking fee even if you had changed your
>mind. In so much as their contract contradicts this, it's against the law!
>
>You may need to talk to the trading standards office at which ever town they
>shipped the items from to get some leverage.
I've just had a very helpful chat with a lady at Trading Standards,
going through exactly what I should do next, & asking that I report
back to them, or contact them again if I don't have any joy.
Thanks
Tim
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Posted by Bill on February 13, 2008, 4:37 pm
Please log in for more thread options Will you also report back to the group please
> On Wed, 13 Feb 2008 09:08:22 +0000, Mark Rand
>
>
>>
>>
>>I would suggest that since the price charged was not the price you
>>confirmed
>>(do you still have a copy of the original advert?), then you are entitled
>>to
>>reject the contract under the distance selling regulations on the grounds
>>that
>>they changed the price. and that they are required by those regulations to
>>pay
>>the return shipping and refund you. You need to reject the goods by snail
>>mail
>>or email within seven _working_ days of the day after delivery.
>>
>>This isn't a change of mind, that would require you to pay the return
>>shipping
>>if the goods were rejected. The goods are also not customised or made to
>>your
>>order, so they cannot charge a re-stocking fee even if you had changed
>>your
>>mind. In so much as their contract contradicts this, it's against the law!
>>
>>You may need to talk to the trading standards office at which ever town
>>they
>>shipped the items from to get some leverage.
>
> I've just had a very helpful chat with a lady at Trading Standards,
> going through exactly what I should do next, & asking that I report
> back to them, or contact them again if I don't have any joy.
>
> Thanks
>
> Tim
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>Local: Sat 8 Dec 2007 13:03
>Subject: ER40 backplate mounted chuck
>Reply to author | Forward | Print | Individual message | Show original | Report