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Model Engineering in UK - Model engineering, metal crafts in UK
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Posted by Tim Leech on February 14, 2008, 8:58 am
Please log in for more thread options
On Thu, 14 Feb 2008 03:09:36 -0800 (PST), ACE
t -
>
>Dear Mr Leach,
>
>Just for your future reference, it myself whom you spoke to, my name
>is Anthony.
>
>I would first like to make the apology that when you called in January
>there was no one available but the sales team were all working away
>from home over the weekend in London supporting the Model Engineering
>Exhibition at Alexandra Palace. Secondly I would like to apologise
>that no one called you back upon our return but as other traders who
>may visit this forum would tell you, post show is a very very busy
>time sorting out orders, getting back organised, re-stocking, sorting
>out back logs of work which has generated in the 2 or 3 day absence
>from the office, as well as having skeleton staff for the most part of
>the week after with people trying to catch up on a bit of family time
>after being away from home for 4 days.
>
>Recalling our conversation earlier in the week, you advised me that
>you had been over charged on the collet chucks as you had seen them
>advertised on the back of certain publications dated from December
>which are now no longer valid and were not vaild when your order was
>placed on the 6th February. You advised me that you had been verbally
>quoted alternative prices but upon receiving your invoice found that
>you had been over charged. I explained that, as the issues of the
>publications were no longer valid and you had no proof of being quoted
>these prices I was unable to re-credit your credit/debit card. I did
>explain though that as a goodwill gesture, even though you could not
>give proof of being quoted these prices, I would arrange for a credit
>note to be put on to your account, as explained by my colleague
>previously, which you refused to accept, or I presumed that was the
>case after having the phone put down on me and abruptly ended the
>call. This is after I had been given a verbal insult which has not
>been mentioned in any prior post. The other option I gave was to
>return the products to us and we will recredit your card minus a 10%
>handling fee.
>
>We are not in the business of upsetting customers, over charging
>people and many other accusations which are occssionally thrown our
>way. Within this company, we are all working people, whom all have
>families and mortgages and other bills who come to work every day like
>everyone else to try to earn a living, believe it or not, we are all
>honest hard working people here.
>
>I would like to make the offer still available to you, if you wish to
>contact me personally then please do not hesitate to do so and I will
>arrange for the credit note to be raised for you. Alternatively, as
>you are not located a million miles away from us, if you had the time
>or were in the area I would like to make it known that you are most
>welcome to visit our showroom where I will personally speak to you,
>over a coffee if required.
>
>I would hope we can come to some amicable agreement as soon as
>possible.
>
Thankyou for your response.
I shall certainly contact you again directly in the hope that we can
reach an agreement on this, though you do seem to be sticking to your
line of 'credit note or nothing'.
I'll respond to a couple of points here,though.
First, my reason for raising the fact that I had phoned in January was
mainly to show that I had not simply rung two months after the
publication and expected a price advertised in December. It was no
huge surprise that I didn't get my call returned, yours is certainly
not the only organisation guilty of that sin <G>. When I did get
through to your office this month, my first question was whether the
chuck was still available at the offer price, I was very pleased to
learn that it was.
Second, I do not see how you can duck out of a verbal agreement made
with one of your staff. I did not even know of the existence of the
smaller 100mm diameter chuck until I spoke to him, as the advert only
refers to the 125mm chuck. There is absolutely no way that I would
have ordered two chucks at £39+ each.
Third, although I am generally very mild-mannered I had been angered
by the turn of the conversation and the continual doubt cast on my
word. Any insult I gave was extremely minor and in the heat of the
moment, I apologise if it caused offence.
Tim
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Posted by ACE on February 14, 2008, 9:24 am
Please log in for more thread options
> On Thu, 14 Feb 2008 03:09:36 -0800 (PST), ACE
>
>
> t -
>
>
>
>
>
>
>
> >Dear Mr Leach,
>
> >Just for your future reference, it myself whom you spoke to, my name
> >is Anthony.
>
> >I would first like to make the apology that when you called in January
> >there was no one available but the sales team were all working away
> >from home over the weekend in London supporting the Model Engineering
> >Exhibition at Alexandra Palace. Secondly I would like to apologise
> >that no one called you back upon our return but as other traders who
> >may visit this forum would tell you, post show is a very very busy
> >time sorting out orders, getting back organised, re-stocking, sorting
> >out back logs of work which has generated in the 2 or 3 day absence
> >from the office, as well as having skeleton staff for the most part of
> >the week after with people trying to catch up on a bit of family time
> >after being away from home for 4 days.
>
> >Recalling our conversation earlier in the week, you advised me that
> >you had been over charged on the collet chucks as you had seen them
> >advertised on the back of certain publications dated from December
> >which are now no longer valid and were not vaild when your order was
> >placed on the 6th February. You advised me that you had been verbally
> >quoted alternative prices but upon receiving your invoice found that
> >you had been over charged. I explained that, as the issues of the
> >publications were no longer valid and you had no proof of being quoted
> >these prices I was unable to re-credit your credit/debit card. I did
> >explain though that as a goodwill gesture, even though you could not
> >give proof of being quoted these prices, I would arrange for a credit
> >note to be put on to your account, as explained by my colleague
> >previously, which you refused to accept, or I presumed that was the
> >case after having the phone put down on me and abruptly ended the
> >call. This is after I had been given a verbal insult which has not
> >been mentioned in any prior post. The other option I gave was to
> >return the products to us and we will recredit your card minus a 10%
> >handling fee.
>
> >We are not in the business of upsetting customers, over charging
> >people and many other accusations which are occssionally thrown our
> >way. Within this company, we are all working people, whom all have
> >families and mortgages and other bills who come to work every day like
> >everyone else to try to earn a living, believe it or not, we are all
> >honest hard working people here.
>
> >I would like to make the offer still available to you, if you wish to
> >contact me personally then please do not hesitate to do so and I will
> >arrange for the credit note to be raised for you. Alternatively, as
> >you are not located a million miles away from us, if you had the time
> >or were in the area I would like to make it known that you are most
> >welcome to visit our showroom where I will personally speak to you,
> >over a coffee if required.
>
> >I would hope we can come to some amicable agreement as soon as
> >possible.
>
> Thankyou for your response.
> I shall certainly contact you again directly in the hope that we can
> reach an agreement on this, though you do seem to be sticking to your
> line of 'credit note or nothing'.
>
> I'll respond to a couple of points here,though.
>
> First, my reason for raising the fact that I had phoned in January was
> mainly to show that I had not simply rung two months after the
> publication and expected a price advertised in December. It was no
> huge surprise that I didn't get my call returned, yours is certainly
> not the only organisation guilty of that sin <G>. =A0When I did get
> through to your office this month, my first question was whether the
> chuck was still available at the offer price, I was very pleased to
> learn that it was.
>
> Second, I do not see how you can duck out of a verbal agreement made
> with one of your staff. I did not even know of the existence of the
> smaller 100mm =A0diameter chuck until I spoke to him, as the advert only
> refers to the 125mm chuck. There is absolutely no way that I would
> have ordered two chucks at =A339+ each.
>
> Third, although I am generally very mild-mannered I had been angered
> by the turn of the conversation and the continual doubt cast on my
> word. Any insult I gave was extremely minor and in the heat of the
> moment, I apologise if it caused offence.
>
> Tim- Hide quoted text -
>
> - Show quoted text -
Dear Mr. Leech,
Firstly your apology is accepted, I can understand your frustration
and I am not offended by any comment as I am a man and these things
happen, it is just not so greatly appreciated when you are working.
In any case, when convenient if you contact me directly, ask for
myself and we will discuss the matter and I am sure we can come to a
suitable agreement for both parties.
Please could you also note for future reference and for the benefit of
all parties involved, could you take a name of the person whom you may
speak to so we can refer back to this person should any problem arise
as this is a busy sales office and we have several staff whom answer
telephone calls.
I look forward to hearing from you in the near future.
Regards
Anthony
Chester UK
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Posted by John Stevenson on February 14, 2008, 9:32 am
Please log in for more thread options On Thu, 14 Feb 2008 06:24:33 -0800 (PST), ACE
>> I'll respond to a couple of points here,though.
>>
>> First, my reason for raising the fact that I had phoned in January was
>> mainly to show that I had not simply rung two months after the
>> publication and expected a price advertised in December. It was no
>> huge surprise that I didn't get my call returned, yours is certainly
>> not the only organisation guilty of that sin <G>. When I did get
>> through to your office this month, my first question was whether the
>> chuck was still available at the offer price, I was very pleased to
>> learn that it was.
>>
>> Second, I do not see how you can duck out of a verbal agreement made
>> with one of your staff. I did not even know of the existence of the
>> smaller 100mm diameter chuck until I spoke to him, as the advert only
>> refers to the 125mm chuck. There is absolutely no way that I would
>> have ordered two chucks at £39+ each.
>>
>> Third, although I am generally very mild-mannered I had been angered
>> by the turn of the conversation and the continual doubt cast on my
>> word. Any insult I gave was extremely minor and in the heat of the
>> moment, I apologise if it caused offence.
>>
>> Tim- Hide quoted text -
>>
>> - Show quoted text -
>
>Dear Mr. Leech,
>
>Firstly your apology is accepted, I can understand your frustration
>and I am not offended by any comment as I am a man and these things
>happen, it is just not so greatly appreciated when you are working.
>
>In any case, when convenient if you contact me directly, ask for
>myself and we will discuss the matter and I am sure we can come to a
>suitable agreement for both parties.
>
>Please could you also note for future reference and for the benefit of
>all parties involved, could you take a name of the person whom you may
>speak to so we can refer back to this person should any problem arise
>as this is a busy sales office and we have several staff whom answer
>telephone calls.
>
>I look forward to hearing from you in the near future.
>
>Regards
>
>Anthony
>Chester UK
Tim,
If you get this sorted without a trip up to Chester can I have the cup
of coffee offered ??
John S.
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Posted by Peter Fairbrother on February 14, 2008, 9:34 am
Please log in for more thread options Tim Leech wrote:
> I'll respond to a couple of points here,though.
>
> First, my reason for raising the fact that I had phoned in January was
> mainly to show that I had not simply rung two months after the
> publication and expected a price advertised in December. It was no
> huge surprise that I didn't get my call returned, yours is certainly
> not the only organisation guilty of that sin <G>. When I did get
> through to your office this month, my first question was whether the
> chuck was still available at the offer price, I was very pleased to
> learn that it was.
>
> Second, I do not see how you can duck out of a verbal agreement made
> with one of your staff. I did not even know of the existence of the
> smaller 100mm diameter chuck until I spoke to him, as the advert only
> refers to the 125mm chuck. There is absolutely no way that I would
> have ordered two chucks at £39+ each.
>
> Third, although I am generally very mild-mannered I had been angered
> by the turn of the conversation and the continual doubt cast on my
> word.
You have two options in law - return the chucks under the DSR, if you
are a private individual. You do not have to give any reason for this,
and whether your word is in doubt or not is irrelevant. The seller then
has to refund the price of the goods and forward carriage within 30
days, and cannot charge a restocking fee or insist on a credit note.
That's the law. You will probably have to arrange and pay for return
carriage though.
Your second option is to reject the goods under the Sale of Goods Act.
You have to give a reason for this, but in this case it's pretty obvious
that the contract was flawed, as the price charged was not the price
quoted. The value of your word does come into this, but it does not seem
reasonable to doubt your word, under the circumstances.
If you take the latter route, which seems reasonable to me, then you do
not have to pay return carriage charges, just ensure that the goods are
reasonably available for collection, at reasonable times, for a
reasonable period.
That's the law. It is probably reasonable for the seller to ask that you
return the goods, at his expense, but you don't have to do it.
-- Peter Fairbrother
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|
Posted by Peter Fairbrother on February 14, 2008, 9:43 am
Please log in for more thread options Peter Fairbrother wrote:
> Tim Leech wrote:
>
>> I'll respond to a couple of points here,though.
>>
>> First, my reason for raising the fact that I had phoned in January was
>> mainly to show that I had not simply rung two months after the
>> publication and expected a price advertised in December. It was no
>> huge surprise that I didn't get my call returned, yours is certainly
>> not the only organisation guilty of that sin <G>. When I did get
>> through to your office this month, my first question was whether the
>> chuck was still available at the offer price, I was very pleased to
>> learn that it was.
>>
>> Second, I do not see how you can duck out of a verbal agreement made
>> with one of your staff. I did not even know of the existence of the
>> smaller 100mm diameter chuck until I spoke to him, as the advert only
>> refers to the 125mm chuck. There is absolutely no way that I would
>> have ordered two chucks at £39+ each.
>>
>> Third, although I am generally very mild-mannered I had been angered
>> by the turn of the conversation and the continual doubt cast on my
>> word.
>
>
> You have two options in law - return the chucks under the DSR, if you
> are a private individual. You do not have to give any reason for this,
> and whether your word is in doubt or not is irrelevant. The seller then
> has to refund the price of the goods and forward carriage within 30
> days, and cannot charge a restocking fee or insist on a credit note.
> That's the law. You will probably have to arrange and pay for return
> carriage though.
>
> Your second option is to reject the goods under the Sale of Goods Act.
> You have to give a reason for this, but in this case it's pretty obvious
> that the contract was flawed, as the price charged was not the price
> quoted. The value of your word does come into this, but it does not seem
> reasonable to doubt your word, under the circumstances.
>
> If you take the latter route, which seems reasonable to me, then you do
> not have to pay return carriage charges, just ensure that the goods are
> reasonably available for collection, at reasonable times, for a
> reasonable period.
>
>
> That's the law. It is probably reasonable for the seller to ask that you
> return the goods, at his expense, but you don't have to do it.
forget to mention, in the circumstances you probably do not have a right
to buy the chucks at the lower price, you can only have the right to
return them.
-- Peter
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>Dear Mr Leach,
>
>Just for your future reference, it myself whom you spoke to, my name
>is Anthony.
>
>I would first like to make the apology that when you called in January
>there was no one available but the sales team were all working away
>from home over the weekend in London supporting the Model Engineering
>Exhibition at Alexandra Palace. Secondly I would like to apologise
>that no one called you back upon our return but as other traders who
>may visit this forum would tell you, post show is a very very busy
>time sorting out orders, getting back organised, re-stocking, sorting
>out back logs of work which has generated in the 2 or 3 day absence
>from the office, as well as having skeleton staff for the most part of
>the week after with people trying to catch up on a bit of family time
>after being away from home for 4 days.
>
>Recalling our conversation earlier in the week, you advised me that
>you had been over charged on the collet chucks as you had seen them
>advertised on the back of certain publications dated from December
>which are now no longer valid and were not vaild when your order was
>placed on the 6th February. You advised me that you had been verbally
>quoted alternative prices but upon receiving your invoice found that
>you had been over charged. I explained that, as the issues of the
>publications were no longer valid and you had no proof of being quoted
>these prices I was unable to re-credit your credit/debit card. I did
>explain though that as a goodwill gesture, even though you could not
>give proof of being quoted these prices, I would arrange for a credit
>note to be put on to your account, as explained by my colleague
>previously, which you refused to accept, or I presumed that was the
>case after having the phone put down on me and abruptly ended the
>call. This is after I had been given a verbal insult which has not
>been mentioned in any prior post. The other option I gave was to
>return the products to us and we will recredit your card minus a 10%
>handling fee.
>
>We are not in the business of upsetting customers, over charging
>people and many other accusations which are occssionally thrown our
>way. Within this company, we are all working people, whom all have
>families and mortgages and other bills who come to work every day like
>everyone else to try to earn a living, believe it or not, we are all
>honest hard working people here.
>
>I would like to make the offer still available to you, if you wish to
>contact me personally then please do not hesitate to do so and I will
>arrange for the credit note to be raised for you. Alternatively, as
>you are not located a million miles away from us, if you had the time
>or were in the area I would like to make it known that you are most
>welcome to visit our showroom where I will personally speak to you,
>over a coffee if required.
>
>I would hope we can come to some amicable agreement as soon as
>possible.
>