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Posted by Dudley Simons on May 10, 2010, 4:03 am
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Cliff Coggin wrote:
>> Just bought a pair of Silverline ball peen hammers - a 32 oz and a 40
>> oz. The weights felt wrong so I weighed them - and the 32 oz weighs
>> MORE than the 40! Both have the weight printed on the head. Supplier
>> keeps trying to replace the '40' but they supply a hammer weighing 36
>> oz including the handle.
>>
>> My understanding is that hammer weights refer to the head but cannot
>> find references to that - did I dream it? Can anyone confirm it?
>>
>> AWEM
>>
>
> That was always my understanding, but I never had occaision to check the
> weights. On the other hand you can never have a big enough hammer <G>
>
> Cliff Coggin.
>
>
A cautionary tale of trying to be helpful to Silverline!
I tried to let Silverline know that the descriptions of a couple of
their products in their catalogue (online and paper) were just plain
wrong and that the item I had received also had problems that would be
irrepairable to the end user and cause the units to fail after one or
two uses and that the fault was an obvious design and/or quality control
issue and given that the units were imported from China or India etc
suspected that Silverline may be unaware of the very small but crucial
defect.
Low and behold it failed the first time I tried to use it.
To say they were uninterested would be an understatement! Spoke to
customer services and they were of the opinion that everything was ok
and why didn't I just send it back to the dealer I had purchased it from
for replacement. Took it further and further sand continued to meet a
wall of corporate apathy all the way up the chain of command.
Eventually I ended up speaking to the head man, expecting at least a
modicom of interest but basically he didn't give a toss either and I got
the impression that I was, as far as he was concerned, a vexatious
anorak trying to make trouble, rubbishing his company and wasting his
time. The conversation then went downhill very quickly!
The item in question was a long necked gas torch with a trigger to
switch from pilot to full flame. The trigger mechanism incorporated an
M3 screw with a nylock nut. The idea being that this passed through the
trigger and pulled a valve from the full flame into the pilot setting.
Unfortunately the screw - part of the valve itself, wasn't long enough
and the nylock only went on by one and a half turns. Unsurprisingly the
brass thread on the end of the valve stripped after being actuated half
a dozen times. It wasn't possible to do the nut up anymore and had no
hope of it getting into the nylon bit of the nut :o(
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> oz. The weights felt wrong so I weighed them - and the 32 oz weighs
> MORE than the 40! Both have the weight printed on the head. Supplier
> keeps trying to replace the '40' but they supply a hammer weighing 36
> oz including the handle.
>
> My understanding is that hammer weights refer to the head but cannot
> find references to that - did I dream it? Can anyone confirm it?
>
> AWEM
>