chester aftersales service

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Subject Author Date
chester aftersales service pete 09-30-2006
Posted by pete on September 30, 2006, 3:29 pm
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Hi all, I have a chester super 3 in 1 lathe, I`m having a problem with
oil leaking from the head stock where the spindle comes out of it. (
front and back). I contacted chester today and was told to pack it with
cardboard !!! the chap said it was`nt worth an engineers time to come
out to it and anyway they did`nt have any seals. I mentioned about the
guarantee, he said that I had only a few days left on it and there
was`nt anything they could do. Does anyone know how to fix the problem
? Please take my advise and think twice before ever using this
company. Regards Pete


Posted by Eamon on September 30, 2006, 8:59 pm
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As far as I can tell from what you say, as part of the purchase price of the
package, you bought a guarantee that Chester will now not fulfil. Wether it
has 5 days or 500 days left to run is irrelevant. Straight round to Trading
Standards with you! All it takes is a phone call to them and in my
experience they are quite quick to stamp on suppliers that do not meet their
committments.

> Hi all, I have a chester super 3 in 1 lathe, I`m having a problem with
> oil leaking from the head stock where the spindle comes out of it. (
> front and back). I contacted chester today and was told to pack it with
> cardboard !!! the chap said it was`nt worth an engineers time to come
> out to it and anyway they did`nt have any seals. I mentioned about the
> guarantee, he said that I had only a few days left on it and there
> was`nt anything they could do. Does anyone know how to fix the problem
> ? Please take my advise and think twice before ever using this
> company. Regards Pete
>



Posted by Allan Waterfall on October 1, 2006, 3:36 am
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Have at 'em with the Trading Standards.

From personal experience Chester UK are a load of crap as regards
aftersales
service and I'm glad I sent my 626 mill back for a refund.I
would never buy
anything from them again.

Allan


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Posted by Greg on October 1, 2006, 6:52 am
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>
> Have at 'em with the Trading Standards.
>
> From personal experience Chester UK are a load of crap as regards
> aftersales service and I'm glad I sent my 626 mill back for a refund.I
> would never buy anything from them again.

Setting aside the business practices of one particular importer of Chinese
crap I think we're missing a point here, the fact that the oil seals have
failed on a new lathe in less than a year only reinforces what total crap is
being imported, and when you look at the prices what can you expect?.

Remember that thread about cheap digital callipers that flattened their
batteries in a few weeks?, well I bough one from Proops a few weeks ago and
knew exactly the score as everyone on their stand had a flat battery!, I
weighed this up against the difference between £20 and £85 for a good brand
and the fact that people sell batteries for a quid a sheet at markets and
decided it was worth buying. I'm not now racing around to trading standards
and claiming it should be as good as a Jap brand!.

In short, if you want quality that lasts you are free to pay for it, if you
want to cut costs you are free to do so and why not but don't complain about
the quality.

Greg



Posted by Duncan Munro on October 1, 2006, 6:58 am
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On Sun, 1 Oct 2006 11:52:26 +0100, Greg wrote:

> In short, if you want quality that lasts you are free to pay for it, if you
> want to cut costs you are free to do so and why not but don't complain about
> the quality.

If it has a years warranty, they should honour it and the op has every
right to complain.

--
Duncan Munro
http://www.duncanamps.co.uk/metal/

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