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Subject Author Date
chester aftersales service pete 09-30-2006
Posted by Greg on October 1, 2006, 11:40 am
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> On Sun, 1 Oct 2006 11:52:26 +0100, Greg wrote:
>
> > In short, if you want quality that lasts you are free to pay for it, if
you
> > want to cut costs you are free to do so and why not but don't complain
about
> > the quality.
>
> If it has a years warranty, they should honour it and the op has every
> right to complain.

Indeed, and he has a legal right to the goods being repaired...if of course
he returns them to the supplier and collects them again after the repair!.
That applies whatever you buy, the supplier is under no obligation to
collect or repair on site.In this case common sense would dictate the
supplier just posts a couple of seals do the owner can replace them.

Greg



Posted by Andrew Mawson on October 1, 2006, 1:16 pm
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> > On Sun, 1 Oct 2006 11:52:26 +0100, Greg wrote:
> >
> > > In short, if you want quality that lasts you are free to pay for
it, if
> you
> > > want to cut costs you are free to do so and why not but don't
complain
> about
> > > the quality.
> >
> > If it has a years warranty, they should honour it and the op has
every
> > right to complain.
>
> Indeed, and he has a legal right to the goods being repaired...if of
course
> he returns them to the supplier and collects them again after the
repair!.
> That applies whatever you buy, the supplier is under no obligation
to
> collect or repair on site.In this case common sense would dictate
the
> supplier just posts a couple of seals do the owner can replace them.
>
> Greg
>
>

But don't you think it is an attitudinal thing by the various
companies in this market Greg?

Warco are importing the almost identical kit and selling in the same
market at very similar prices, but they bend over backwards to help
when things go awry. In the circle I frequent they have an excellent
reputation but very few of the same crowd would go to Chester as their
reputation is as demonstrated by the OP. That said there was a good
follow up by someone from Chester regarding the wiring of a motor the
other week on this newsgroup so they are not all bad !

AWEM



Posted by Greg on October 2, 2006, 3:15 pm
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> But don't you think it is an attitudinal thing by the various
> companies in this market Greg?

I think the attitude is that they're in it to make a living and have chosen
to sell cheap Chinese crap to people who will only pay for that, as a result
they can't afford to provide more than is legally required which is a return
to base warranty for a year that excludes consumables and fair wear and
tear. Of course what's fair is debatable, but what other DIY grade power
tool comes with any more than this?.

I find it quite amazing that people buy cheap stuff and expect it to be in
the same league as an industrial grade tool, if you buy a cheap own brand of
pistol drill from a DIY shed do you expect it to last the way a trade
quality tool at 4 times the price would last?, from some of the posts here
apparently yes 8-).

> Warco are importing the almost identical kit and selling in the same
> market at very similar prices, but they bend over backwards to help
> when things go awry.

Unfortunately I know people with Warco's who recount experiences not unlike
the one that started this thread, though maybe they've changed a bit since
then I don't know. I'm sure attitudes vary and it's good to share them to
help inform our buying, but I doubt Warco would do more than send out a pair
of oil seals in this case, though if it were mine I would rather find a
better quality seal than waste my time fitting the same crap ones only to
have to do it all again in another year's time!.

The bottom line is that if you pay DIY prices you should expect DIY
performance and durability, anything more is deluding yourself that you're
buying something better.

Anyway, I think we've done this to death, personally I choose to buy second
hand machines of far better build quality but at far lower cost than even
Chinese imports, one of the flood of ex school machines is a far better buy
in my book, it won't look as pretty but machines are there to work not drool
over 8-).

Greg



Posted by Lester Caine on October 2, 2006, 4:43 pm
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Greg wrote:

> Anyway, I think we've done this to death, personally I choose to buy second
> hand machines of far better build quality but at far lower cost than even
> Chinese imports, one of the flood of ex school machines is a far better buy
> in my book, it won't look as pretty but machines are there to work not drool
> over 8-).

Replace "won't" with "can't" :)
Many people who would like to get their own machines simply can't afford
the prices of even second hand machines. My own 3 in 1 leaves a lot to
be desired, but does the job - with some help.
If the suppliers don't want to take responsibility for goods they
supply, then perhaps they need to get out of the business ;)

--
Lester Caine - G8HFL
-----------------------------
L.S.Caine Electronic Services - http://home.lsces.co.uk
Model Engineers Digital Workshop -
http://home.lsces.co.uk/ModelEngineersDigitalWorkshop/
Treasurer - Firebird Foundation Inc. - http://www.firebirdsql.org/index.php

Posted by Steve W on October 3, 2006, 3:43 am
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>
>> But don't you think it is an attitudinal thing by the various
>> companies in this market Greg?
>
> I think the attitude is that they're in it to make a living and have
> chosen
> to sell cheap Chinese crap to people who will only pay for that, as a
> result
> they can't afford to provide more than is legally required which is a
> return
> to base warranty for a year that excludes consumables and fair wear and
> tear. Of course what's fair is debatable, but what other DIY grade power
> tool comes with any more than this?.
>

I think both Roger Warren and Ketan Swali would take offence at your crude
generalisations. I have equipment from both companies and neither appear to
me to be in business to "sell cheap Chinese crap". The design and
manufacture of my chinese lathe is far superior to the Machine Mart chinese
lathe of 10 years ago and what the price has dictated isn't that I have to
accept "crap" but limited functionality - no clutch, no back gear, no screw
cutting gear box, no power cross feed (if thats what its called). Neither
company has compromised on customer service either.

Bets Regards

Steve





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