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Posted by Allan Waterfall on October 3, 2006, 4:03 am
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Greg Wrote:
>
> In that case you should have rejected it, you have a very good case if
> you
> reject goods as unfit for purpose when they arrive, but no case at all
> if
> you accept them and then complain a year later. I buy everything on
> credit
> card for this very reason, if you reject it and notify the card company
> then
> you're in a good position because it's their money not yours and they
> will
> take the issue up if you haven't received merchantable goods.
>
> Greg
If you care to read my first post you'll see that I did send it back
for a refund.
Also as an aside to this,I did contact Trading Standards and from what
I recall Chesters warranty restrictions only apply to business
customers and not to hobbyist type customers,I think it was something
along the lines that a private individual is still classed as a
consumer and covered by the consumers act.
I didn't pursue it any further at the time and decided that Chesters
weren't worth any more of my time and certainly not any of my money.
I might also add that Chesters never at any time returned any phone
calls.
Allan
--
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Posted by Greg on October 3, 2006, 8:25 am
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Allan Waterfall wrote:
> If you care to read my first post you'll see that I did send it back
> for a refund.
My apologies, with nearly 50 posts in this thread it's hard and people
talking about different machines it's a bit hard to follow 8-)
> Also as an aside to this,I did contact Trading Standards and from what
> I recall Chesters warranty restrictions only apply to business
> customers and not to hobbyist type customers,I think it was something
> along the lines that a private individual is still classed as a
> consumer and covered by the consumers act.
Yes as a general rule domestic consumers are entitled to a 12 month
warranty on anything, suppliers may try to limit that but they only
have a right to with industrial use.
> I didn't pursue it any further at the time and decided that Chesters
> weren't worth any more of my time and certainly not any of my money.
>
> I might also add that Chesters never at any time returned any phone
> calls.
Not good, but to be fair I could name a dozen high street names who
don't call you back either...
Greg
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Posted by Allan Waterfall on October 3, 2006, 12:43 pm
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Greg Wrote:
>
>
> Not good, but to be fair I could name a dozen high street names who
> don't call you back either...
>
> Greg
Bugger about being fair,when I've spent upwards of £2000.00 with a
company and
they've made problems for me,being fair is replying to
phone calls to sort it
out,not ignoring the problem and hope it goes
away.
After three days of waiting for returned calls to sort the mill out,I
finally
sent them an email and told them if I hadn't had a reply by
5.00pm on the
Wednesday they would have to fetch it back and I'd have a
refund.I phoned them
after 5.00pm and told them to fetch it back and of
course I then had all the
buck passing excuses for not returning my
calls or sorting it out.
BTW I don't have one,never mind a dozen high street names selling
machinery on
the high street where I live,you're obviously living in a
different town to most
of us.
Allan
--
Allan Waterfall
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Waterfall's Profile: http://www.rcgroups.com/forums/member.php?u=52672
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Posted by Greg on October 3, 2006, 4:37 pm
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> BTW I don't have one,never mind a dozen high street names selling
> machinery on the high street where I live,you're obviously living in a
> different town to most of us.
And you're obviously prepared to twist my words to make an argument, I'm
sure you understood my comparison.
I must have spent several times that over the last few years on energy,
phones, appliances etc and have yet to find one household name (does that
term suit you better?) I would recommend for service. Not calling you back
is to be assumed, supplying faulty goods or services is a regular
occurrence, and warranties that are close to worthless are common place,
that's the world we live in unfortunately.
Greg
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Posted by Steve W on October 3, 2006, 5:41 pm
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>
>> BTW I don't have one,never mind a dozen high street names selling
>> machinery on the high street where I live,you're obviously living in a
>> different town to most of us.
>
> And you're obviously prepared to twist my words to make an argument, I'm
> sure you understood my comparison.
>
> I must have spent several times that over the last few years on energy,
> phones, appliances etc and have yet to find one household name (does that
> term suit you better?) I would recommend for service. Not calling you back
> is to be assumed, supplying faulty goods or services is a regular
> occurrence, and warranties that are close to worthless are common place,
> that's the world we live in unfortunately.
>
> Greg
>
>
Perhaps you need to go on a supplier management course?
Steve
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> In that case you should have rejected it, you have a very good case if
> you
> reject goods as unfit for purpose when they arrive, but no case at all
> if
> you accept them and then complain a year later. I buy everything on
> credit
> card for this very reason, if you reject it and notify the card company
> then
> you're in a good position because it's their money not yours and they
> will
> take the issue up if you haven't received merchantable goods.
>
> Greg