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chester aftersales service pete 09-30-2006
Posted by mark on October 1, 2006, 9:40 am
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pete wrote:

> Hi all, I have a chester super 3 in 1 lathe, I`m having a problem with
> oil leaking from the head stock where the spindle comes out of it. (
> front and back). I contacted chester today and was told to pack it with
> cardboard !!! the chap said it was`nt worth an engineers time to come
> out to it and anyway they did`nt have any seals. I mentioned about the
> guarantee, he said that I had only a few days left on it and there
> was`nt anything they could do. Does anyone know how to fix the problem
> ? Please take my advise and think twice before ever using this
> company. Regards Pete


Well the guys at chester uk do read this news group

This one posted a few weeks back

http://groups.google.co.uk/groups/profile?enc_user=To-TPRYAAADOuOAyJY2Y4gRdVCAZ-JYIvC7XbQO2N539rq9msvXn4A


So get shouting here and perhaps they will hear you .

Shout loud and hard.!!!

all the best.mark


Posted by Peter Neill on October 1, 2006, 3:35 pm
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>Well the guys at chester uk do read this news group
>
>This one posted a few weeks back
>
>http://groups.google.co.uk/groups/profile?enc_user=To-TPRYAAADOuOAyJY2Y4gRdVCAZ-JYIvC7XbQO2N539rq9msvXn4A
>
>>So get shouting here and perhaps they will hear you .
>>Shout loud and hard.!!!
>
>all the best.mark

I've also noticed that Chester now have a forum on their website, and
it appears to be moderated by the same Gareth that Mark has referred
to above.
Perhaps it would be worth posting your experience there and see if
they respond to it.
http://www.atfreeforum.com/chesteruk/

Peter

Posted by pete on October 1, 2006, 4:19 pm
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Peter Neill wrote:

>
>
> >Well the guys at chester uk do read this news group
> >
> >This one posted a few weeks back
> >
>
>http://groups.google.co.uk/groups/profile?enc_user=To-TPRYAAADOuOAyJY2Y4gRdVCAZ-JYIvC7XbQO2N539rq9msvXn4A
> >
> >>So get shouting here and perhaps they will hear you .
> >>Shout loud and hard.!!!
> >
> >all the best.mark
>
> I've also noticed that Chester now have a forum on their website, and
> it appears to be moderated by the same Gareth that Mark has referred
> to above.
> Perhaps it would be worth posting your experience there and see if
> they respond to it.
> http://www.atfreeforum.com/chesteruk/
>
> Peter
I`ve sent them an email on there website, not holding ones breath. Pete


Posted by Nigel Eaton on October 1, 2006, 4:34 pm
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>Hi all, I have a chester super 3 in 1 lathe, I`m having a problem with
>oil leaking from the head stock where the spindle comes out of it. (
>front and back). I contacted chester today and was told to pack it with
>cardboard !!!

I wonder if Chester ever ponder how much damage this sort of thing does
to their business? It certainly puts then into my "never touch" list.

--
Nigel

When the only tools you have are a Bridgeport, a CNC Taig Mill, a Colchester
and assorted other stuff, every problem looks like a steam engine.


Posted by campingstoveman on October 1, 2006, 4:41 pm
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Gentlemen,

Some of you seem to be giving "Pete" a lot of stick over nothing, he has a
machine which has a problem and under warranty he should expect it to be put
right, don't knock him down because he has bought so called Chinese rubbish.
We all buy what we can afford at the time, I for one own a Clarke CL500M and
it suits me fine and if I am careful can produce work to the tolerances I
require. The warranty is there for the customer protection whether it is a
DS & G or Chester Lathe.

Martin P

> Hi all, I have a chester super 3 in 1 lathe, I`m having a problem with
> oil leaking from the head stock where the spindle comes out of it. (
> front and back). I contacted chester today and was told to pack it with
> cardboard !!! the chap said it was`nt worth an engineers time to come
> out to it and anyway they did`nt have any seals. I mentioned about the
> guarantee, he said that I had only a few days left on it and there
> was`nt anything they could do. Does anyone know how to fix the problem
> ? Please take my advise and think twice before ever using this
> company. Regards Pete
>



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